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Privacy
At the Cruise & Vacations Group, we
respect our customer's privacy. We have
a long standing policy of protecting the
privacy of our customers in all of our business
operations.
Why we Collect personal information:
If you are a Cruise & Vacations Group
customer,CVG has some basic information
about you. We understand that some of this
information is private and personal, which
is why we collect personal information only
for the following purposes.
1. To establish and maintain a commercial
relationship with you and to provide you
ongoing service. We collect information
that allows us to confirm your identify
and credit history so that we can accurately
bill and collect for the products and services
your receive from us.
2. To understand your needs and preferences.
We maintain a record of products and services
you receive from us, and we may ask for
additional information so that we can serve
you better. For example, we will ask for
your e-mail address, if you wish to communicate
with us electronically.
3. To meet any legal and regulatory requirements.
For example, we may collect information
in response to a valid Canadian court order,
or to satisfy regulatory information requests.
When do we disclose personal information:
There is a variety of circumstances where
we may need to disclose some personal information
about our customers. Here are some examples:
1. We may disclose a customer's personal
information to a person who, in the reasonable
judgment of the Cruise & Vacations Group,
is seeking the information as an agent of
the customer. For example, we may provide
information about a customer's account to
the customer's legal representative if we
are satisfied that that individual is requesting
the information on behalf of the customer.
2. Cruise & Vacations Group may disclose
personal information to comply with edicts
of the law to comply with processes served
to this site.
How do we protect your personal
information:
In order to protect your personal information
and your right to privacy, Cruise &
Vacations Group:
1. will not collect, use or disclose your
personal information for any purpose other
than those identified above, except with
your consent;
2. will protect your personal information
with appropriate security safeguards;
3. will protect the confidentiality of your
personal information when dealing with other
companies;
4. will strive to keep your personal information
as accurate and up-to-date as is necessary
for the purposes identified above; and
5. will honor any request you may make for
access to your personal information.
If you have any concerns or questions about
your information, please contact us at toll
free 1-800-603-1199
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